Effective Date: January 25, 2026

At NOVOFRAME Medya Reklamcılık Ticaret Limited Şirketi (“we”, “us”, or “our”), we strive to provide high-quality creative media services and digital assets that meet your expectations. However, we understand that circumstances change. We have established this Refund & Cancellation Policy to clarify our procedures for refunds and cancellations related to our services.

1. Services

Our creative services include, but are not limited to:

  • Social Media Content Creation & Management

  • Video Production (Short-form & Long-form)

  • Graphic Design & Motion Graphics

  • Copywriting & Creative Strategy

  • Campaign Activation

Due to the personalized, bespoke nature of our creative work and the resources scheduled in advance (such as crew, studios, and equipment), the following conditions apply to refunds and cancellations:

1.1. Cancellation of Project-Based Services If you wish to cancel a scheduled service (e.g., a video shoot day, a design sprint, or a strategy session), please notify us in writing as soon as possible.

  • Notice Period: We require at least 72 hours (3 business days) notice prior to the scheduled commencement of major production activities or shoot days.

  • Late Cancellation Fee: Cancellations made within 72 hours of a scheduled shoot or production block may incur a cancellation fee equal to 50% of the scheduled service fee, plus any non-recoverable costs already incurred by us (e.g., studio bookings, rented equipment, hired talent).

  • Cancellation After Commencement: Once creative work has begun, or a shoot has commenced, the service is considered “rendered” and is not eligible for a cancellation refund.

1.2. Cancellation of Retainer Services (e.g., Monthly Social Media Management) For ongoing monthly retainer services, clients must provide 30 days’ written notice to cancel the contract, unless otherwise specified in your service agreement. Services will continue to be delivered and billed during this notice period.

1.3. Refund for Services

  • Full Refund: If you cancel a project before any creative work has begun, resources have been booked, or deposits paid, you may be eligible for a full refund of prepaid fees, minus any administrative transaction costs.

  • Partial Refund / Pro-Rata: If you cancel after work has commenced but before completion, you will be billed for all work completed up to the cancellation date, along with any non-retrievable expenses. Any remaining balance from prepaid fees will be refunded.

  • No Refund: Once final deliverables have been approved and handed over to the client, refunds are not available.

2. Digital Products & Assets

Occasionally, we may offer downloadable digital products (such as template packs, stock assets, or guides) on our Website.

2.1. No Refunds on Downloaded Items Due to the immediate, digital nature of these products, all sales are final once the item has been downloaded. We do not offer refunds for “change of mind” on digital downloads.

2.2. Defective Digital Files If a digital file you purchased is corrupted or does not function as described, please contact us within 7 days of purchase. We will investigate the issue and provide a replacement file or issue a refund at our discretion if the file cannot be fixed.

3. How to Request a Cancellation or Refund

To request a cancellation or refund, please follow these steps:

  1. Contact Us: Email us at info@novoframemedya.com to inform us of your request.

  2. Provide Details: Include your project name, invoice number, the specific service you wish to cancel, and the reason for the request.

  3. Review & Processing: We will review your request against your service agreement and the work completed to date. We will notify you of the outcome. If approved, your refund will be processed to your original payment method.

4. Refund Processing Time

If a refund is approved, it will be processed as quickly as possible. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

5. Non-Refundable Fees

Please note that certain fees are generally non-refundable, including:

  • Third-party transaction processing fees.

  • Costs already incurred by NOVOFRAME for third-party vendor services related to your project (e.g., paid location permits, non-refundable equipment rentals).

  • Deposits required to secure shoot dates (unless cancelled outside the penalty window defined in 1.1).

6. Changes to This Policy

We reserve the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. Your continued use of our services after any changes indicates your agreement to the revised policy.

7. Contact Us

If you have any questions about this Policy or wish to submit a request, please contact us at:

NOVOFRAME Medya Reklamcılık Ticaret Limited Şirketi Address: Maslak Mah. Saat Sk. Spine Tower No: 5 İç Kapı No: 28, Sarıyer / İstanbul, Türkiye Email: info@novoframemedya.com